Instant Wallet Transfer
Transfer funds directly to your Card-e wallet:
Processing Time: Instant (within seconds)
Fees: Completely free
Available Currencies: US Dollars
Best For: Quick access to funds for card recharging or local transfers
Local Bank Transfer or Local E-Wallet
Transfer directly to your Egyptian bank account or e-wallet:
Processing Time: 1-2 business days
Fees: Regular bank or wallet transfer fees apply
Currency: Automatic conversion to Egyptian pounds
Requirements: Verified Egyptian bank account or e-wallet
Best For: Large amounts or when funds are needed at your local bank
Currency Conversion Process
Conversion Rate Sources
Our rates are sourced from:
Multiple Currency Providers: To ensure competitive rates
Instant Rate Updates: Automatically updated rates Every few minutes
Market-based pricing: Reflects current global exchange rates
Volume considerations: Better rates may apply for larger amounts
Withdrawal Process Steps
Go to your global account dashboard
Click "Withdraw Funds"
Select the amount you wish withdraw to be instantly transferred to your Card-Y Wallet
After the amount is transferred to your wallet, you can choose between using it to load your virtual card or withdraw it to a bank account or e-wallet in local currency
Withdrawal Fee Structure
Withdrawal Method | Processing Time | Fees | Best for |
Card-e Wallet | Instant | Free | Fast Access & Virtual Card Loading |
Egyptian Pound Bank Transfer | 1-3 Days | Bank Fees Only | Local Use |
Troubleshooting Withdrawal Issues
Delayed Withdrawals
Common Causes:
Bank processing delays (weekends, holidays)
Additional verification requirements
Technical issues with the receiving bank
Incorrect receiving account details
Resolutions:
Wait 1-2 additional business days
Verify all account details are correct
Contact the receiving bank to confirm the transfer can be received
Contact the support team with the transaction reference
Failed Withdrawals
Possible Causes:
Insufficient account balance
Daily/monthly limits exceeded
The receiving bank declined the transfer
Account restrictions or holds
How to Resolve:
Check your available balance
Verify that the limits are not exceeded
Contact the receiving bank about their policies
Provide additional verification if requested
Transfer Rate Disputes
If you are disputing the rates:
Rates are locked at the time of the transaction
Market rates fluctuate throughout the day
Our rates include all transfer costs
Contact support with the transaction reference for review.
Best Practices for Withdrawals
Timing Your Withdrawals
Monitor Exchange Rates: Change when rates are favorable
Avoid Weekends: Bank transfers may be delayed
Plan for Holidays: Account for bank holidays in timing
Bundle Transactions: Smaller and larger withdrawals may be more efficient
Security Considerations
Check Receiver Details: Confirm all account information
Use Secure Networks: Don't withdraw over public WiFi
Enable 2FA: Added security for withdrawal requests
Monitor Notifications: Pay attention to confirmation emails and messages
Keeping Records
Download Receipts: Keep transaction confirmations
Track Exchange Rates: Record rates for tax purposes
Adjust Fee Amounts: Important for tracking expenses
Save Email Confirmations: Proof of completed transactions
Questions about withdrawals or need help In currency conversion?
Our support team can help you through the process and optimize your withdrawal strategy based on your needs.