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Withdrawals

Available Withdrawal Options

Updated over 3 weeks ago

Instant Wallet Transfer

Transfer funds directly to your Card-e wallet:

  • Processing Time: Instant (within seconds)

  • Fees: Completely free

  • Available Currencies: US Dollars

  • Best For: Quick access to funds for card recharging or local transfers

Local Bank Transfer or Local E-Wallet

Transfer directly to your Egyptian bank account or e-wallet:

  • Processing Time: 1-2 business days

  • Fees: Regular bank or wallet transfer fees apply

  • Currency: Automatic conversion to Egyptian pounds

  • Requirements: Verified Egyptian bank account or e-wallet

  • Best For: Large amounts or when funds are needed at your local bank

Currency Conversion Process

Conversion Rate Sources

Our rates are sourced from:

  • Multiple Currency Providers: To ensure competitive rates

  • Instant Rate Updates: Automatically updated rates Every few minutes

  • Market-based pricing: Reflects current global exchange rates

  • Volume considerations: Better rates may apply for larger amounts

Withdrawal Process Steps

  1. Go to your global account dashboard

  2. Click "Withdraw Funds"

  3. Select the amount you wish withdraw to be instantly transferred to your Card-Y Wallet

  4. After the amount is transferred to your wallet, you can choose between using it to load your virtual card or withdraw it to a bank account or e-wallet in local currency

Withdrawal Fee Structure


Withdrawal Method

Processing Time

Fees

Best for

Card-e Wallet

Instant

Free

Fast Access & Virtual Card Loading

Egyptian Pound Bank Transfer

1-3 Days

Bank Fees Only

Local Use

Troubleshooting Withdrawal Issues

Delayed Withdrawals

Common Causes:

  • Bank processing delays (weekends, holidays)

  • Additional verification requirements

  • Technical issues with the receiving bank

  • Incorrect receiving account details

Resolutions:

  • Wait 1-2 additional business days

  • Verify all account details are correct

  • Contact the receiving bank to confirm the transfer can be received

  • Contact the support team with the transaction reference

Failed Withdrawals

Possible Causes:

  • Insufficient account balance

  • Daily/monthly limits exceeded

  • The receiving bank declined the transfer

  • Account restrictions or holds

How ​​to Resolve:

  • Check your available balance

  • Verify that the limits are not exceeded

  • Contact the receiving bank about their policies

  • Provide additional verification if requested

Transfer Rate Disputes

If you are disputing the rates:

  • Rates are locked at the time of the transaction

  • Market rates fluctuate throughout the day

  • Our rates include all transfer costs

  • Contact support with the transaction reference for review.

Best Practices for Withdrawals

Timing Your Withdrawals

  • Monitor Exchange Rates: Change when rates are favorable

  • Avoid Weekends: Bank transfers may be delayed

  • Plan for Holidays: Account for bank holidays in timing

  • Bundle Transactions: Smaller and larger withdrawals may be more efficient

Security Considerations

  • Check Receiver Details: Confirm all account information

  • Use Secure Networks: Don't withdraw over public WiFi

  • Enable 2FA: Added security for withdrawal requests

  • Monitor Notifications: Pay attention to confirmation emails and messages

Keeping Records

  • Download Receipts: Keep transaction confirmations

  • Track Exchange Rates: Record rates for tax purposes

  • Adjust Fee Amounts: Important for tracking expenses

  • Save Email Confirmations: Proof of completed transactions


Questions about withdrawals or need help In currency conversion?
Our support team can help you through the process and optimize your withdrawal strategy based on your needs.

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